The Ghana Customer Service Index (GCSI) has ranked Zenith Bank as the best company in customer service in Ghana’s banking industry. The research and survey this year collected data on customer experiences, preferences and perception about various sectors and organisations. This year’s survey covered eight economic sectors, namely the financial (bank/non-bank), utilities, telecommunications, hospitality, healthcare, retail malls, public sector and online businesses. Data were collected by using intercepts of customers of various sectors in Accra, Kumasi and Takoradi. Read More
Zenith Bank (Ghana) Ltd. has year on year consistently sustained the momentum of positioning itself as a reputable financial institution and the Bank of choice for the Ghanaian banking populace. The Zenith brand has a strong internal culture, built from the strength of its people, commitment to service excellence, a solid technological backbone, and most importantly the unflinching confidence that its cherished customers continue to repose in the bank.
Zenith Bank (Ghana) Limited, one of the most reputable and innovative banks in the country has been ranked the second most credible Bank in Ghana for the year 2018, according to a recent survey conducted by Credmap Technology to identify the 20 most credible banks currently in the country.