Category

News

Recapitalisation to drive interest rates down

By | News | No Comments

The Managing Director and Chief Executive Officer (CEO) of Zenith Bank Ghana, Mr. Henry Oroh, has said that the recent recapitalisation exercise that has seen 23 banks increase their minimum stated capital to GHc400 million will increase competition in the industry which will subsequently drive interest rates down.

He said the recapitalisation exercise meant that every bank was now a big bank and ready to chase businesses that would ensure that their returns justifies the increase in capital.

That, he said, was good news for consumers who would benefit from the excess capital in the industry at a cheaper rate.

Mr. Oroh was speaking in an interview with the GRAPHIC BUSINESS on January 4. Read More

Simplifying electronic payment systems – the Zenith approach

By | News | No Comments

Technology is changing the way we bank. Processes that used to be cumbersome have now been simplified and made more easier, convenient, faster and safer – enhancing the overall customer experience.

Over the past decade, mobile technology has played a key role in how banks provide banking services to their customers. Bank’s such as Zenith Bank have leveraged on the opportunity technology has provided and ensured utmost convenience of the Bank’s products and services. Read More

GCSI RANKS ZENITH BANK AS THE BEST IN CUSTOMER SERVICE

By | News | No Comments

The Ghana Customer Service Index (GCSI) has ranked Zenith Bank as the best company in customer service in Ghana’s banking industry. The research and survey this year collected data on customer experiences, preferences and perception about various sectors and organisations. This year’s survey covered eight economic sectors, namely the financial (bank/non-bank), utilities, telecommunications, hospitality, healthcare, retail malls, public sector and online businesses. Data were collected by using intercepts of customers of various sectors in Accra, Kumasi and Takoradi. Read More

ZENITH FINANCIAL FOCUS – ANALYSIS OF 2018 Q3 FINANCIAL PERFORMANCE

By | News | No Comments

Zenith Bank (Ghana) Ltd. has year on year consistently sustained the momentum of positioning itself as a reputable financial institution and the Bank of choice for the Ghanaian banking populace. The Zenith brand has a strong internal culture, built from the strength of its people, commitment to service excellence, a solid technological backbone, and most importantly the unflinching confidence that its cherished customers continue to repose in the bank.

Read More

ZENITH BANK @ 13: LEADING A NEW WAVE OF DIGITIZATION IN THE GHANAIAN BANKING INDUSTRY

By | News | No Comments

A new wave of digitization of financial services is going on in Ghana, and Zenith Bank, named three consecutive times as “The Bank That Best Promotes Cashless Transactions” in Ghana, is in the vanguard of the trend. On one count, the search for greater convenience, scale and lower cost in providing financial services to traditional clientele is spurring digitization. A second driving factor is recognition by regulators and players that new, dynamic channels are required to bring formal financial services to the doorsteps of the many in the population who are excluded or underserved. Thus banks, non-bank financial institutions, mobile network operators, and third-party entities are leveraging mobile phones, the internet and points-of-sale devices to offer faster and more convenient basic financial services to customers while facilitating financial inclusion. Read More