Zenith Bank and Prudential Life Launch Innovative Insurance Solutions for Ghanaians

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Zenith Bank Ghana Limited, one of the most reputable and innovative banks in Ghana, and Prudential Life Insurance Ghana, one of the leading insurers in the country, have entered into a long-term partnership. They have subsequently launched four innovative bancassurance solutions to protect Ghanaians, namely the Zenith Life, Education, Farewell and Hospital Cash Plans. The launch will enable Zenith Bank’s customers to buy Prudential’s high-quality and innovative insurance products in the bank’s 36 business locations across the country

The launch follows Prudential Group’s acquisition of a majority stake in Zenith Life of Nigeria and an exclusive bancassurance partnership with Zenith Bank Nigeria in July 2017.

The Zenith Life Plan is a novel income protection product in Ghana with unlimited cover, guaranteeing 100% reimbursement of all premiums if customers outlive the term of the policy without making a claim.  Cover can be provided for as little as GHS 29 per month for between 5 and 52 years. The Zenith Life Plan also covers 10 critical illnesses and entitles customers to an innovative free annual health check.

The Zenith Education Plan enables parents to save for school or university fees. Parents can save as little as GHS 50 per month for between 8 and 25 years. The assurance provided by this policy is the continuous payment of premium on behalf of the parent in the event of death or permanent disability. It is one of the only education plans in Ghana to feature a unique 4% bonus which is awarded to parents at maturity of the policy.

The Zenith Farewell Plan provides protection against the financial pressures that come with funeral expenses following an unexpected death. The Farewell Plan comes in two options – Classic and Premier. Customers can pay as little as GHS20 per month to receive a lump sum of up to GHS20,000 for the Classic and GHS50,000 for the Premier. The Farewell Plans also have a unique ‘Never Lapse’ feature which guarantees policy holders their benefits throughout the policy’s term irrespective of missed premium payments.

The Zenith Hospital Cash Plan, is one of the first in Ghana, providing financial support to customers who suffer some form of income loss due to hospitalization. Customers can pay about GHS15 per month to receive up to GHS200 per day after being hospitalized. Customers can also receive a 25% refund when a claim is not made for 2 consecutive years.

Henry Oroh, Managing Director/Chief Executive Officer of Zenith Bank, said: “We are delighted to be launching these amazing life insurance solutions with one of the world’s leading life insurance companies. Delivering desirable products and services to our customers is at the heart of our success. This partnership offers our customers a great way to buy an array of innovative insurance products that would help them live a better quality of life by planning adequately for life’s uncertainties. We look forward to working with Prudential over the coming years as we grow our insurance portfolio.”

Emmanuel Aryee, Chief Executive Officer of Prudential Ghana, said: “Our partnership with Zenith Bank will add to the growth we have already achieved and brings us closer to our goal of becoming the life insurer of choice for Ghanaians. We are proud to partner with Zenith Bank, one of Ghana’s leading banks, and we look forward to helping its customers plan for the future with innovative insurance products.”

About Zenith Bank

Zenith Bank (Ghana) Limited, a subsidiary of Zenith Bank Plc, was incorporated in April 2005 under the Banking Act 2004 (Act 673) as a private limited company and commenced universal banking operation in September 2005. The bank’s parent, Zenith Bank Plc, has built a reputation as one of Nigeria’s strongest banking brands and one of the country’s largest banks by market capitalization, profitability and total assets.

Zenith Bank Ghana has followed sturdily in the footprints of its parent and is currently one of the strongest and most profitable banking brands in Ghana. Zenith is also one of the largest banks by asset size in the country. The Bank’s branding has been anchored on continuous investment in people, technology, and excellent customer service.

The Bank currently has thirty six (36) business offices (branches and agencies) in Ghana. Other service delivery channels include the numerous ATMs and Points of Sale terminals strategically located in various cities and towns countrywide. The bank also offers mobile and internet banking services which enable customers to access banking services on-the-go. Zenith’s main objective for deploying these state-of–the-art delivery channels is to bring banking services closer to its customers while ensuring the service is faster, easier and better than anything customers have ever experienced.

Over the last thirteen years, Zenith has improved its capacity, size, market share, and industry rankings in all parameters. The Bank has built financial, structural and technological muscle and has established its presence across the country.

Zenith Bank is a customer focused bank that places utmost priority on the satisfaction and delight of its customers. Recognising that the Bank is in business because of the invaluable support and patronage of customers, Zenith Bank has ensured that excellent customer experience is at the centre of its customer service strategy.

Zenith Bank’s goal is to be THE MARKET LEADER, in the next five (5) years with its key focus areas centred on Customer Service delivery, financial performance and brand repositioning.

 About Prudential Ghana

Prudential Life Insurance Ghana is one of the top five life insurance companies in Ghana. It employs approximately 100 staff and more than 1,000 agents and has over 1.8 million customers. Prudential is a wholly owned subsidiary of Prudential Plc and is committed to building a leading life insurance business in Ghana. For more information visit

 About Prudential Plc

Prudential Plc and its affiliated companies constitute one of the world’s leading financial services groups, serving around 24 million insurance customers, with £635 billion of assets under management (as at 30th June 2017).  Prudential plc is incorporated in England and Wales and is listed on the stock exchanges in London, Hong Kong, Singapore and New York. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America.


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MD-VZenith Bank Ghana, a market leader in the banking industry and Vodafone Ghana, a leading telecommunications company, have entered into a mutually-beneficial partnership to bring unmatched benefits to their customers.

The collaboration is to harness significant synergies from both institutions – with Zenith Bank’s Platinum Banking service offering Vodafone Black customers a highly personalized level of banking service and a bespoke financial plan to complement their lifestyles.

Additionally, through  this service, customers will enjoy extended banking hours;  Visa Lounge Key access (that provides complimentary airport lounge visits with access to more than 850 airport lounges across the world); access to all Zenith Bank’s exclusive Platinum Banking halls; wealth & portfolio management; investment advisory services; networking activities; and concierge services, amongst others.

The partnership will, additionally, offer Vodafone Customers dedicated Relationship Managers and Platinum advisors.

Zenith Platinum Banking customers will enjoy the exclusive Vodafone Black proposition with all its amazing benefits such as dedicated Vodafone Relationship Managers; Vodafone’s super-fast Fibre to the home Internet, exclusive service from Vodafone’s benefit partners amongst many others.

Chief Executive of Zenith Bank Ghana, Henry Oroh, said:

The Bank’s collaboration with Vodafone is yet another relationship geared at giving the customer optimum solutions. The Zenith Platinum Banking Service will enhance the lifestyles of our customers as well as those on the Vodafone Black Service by offering customized solutions and strategic advice to help them meet their personal and business objectives.

He added that through exclusive events and the unique product and service offerings, a network of great minds that play a pivotal role in Ghana’s economic growth will be enriched. Partnership with Vodafone could not have come at a better time and both organizations will leverage on this synergy in the best interest of our customers.

Commenting, Chief Executive of Vodafone Ghana, Yolanda Cuba said:

“Our partnership with Zenith Bank represents a huge stroke of inspiration for our brand –and for our Vodafone Black product. This innovation was borne out of the yearning to give our high-value customers the right mix of products to meet their needs. A Bank such as Zenith gives our product access to a wider pool of clientele and resources to elevate us to the next level.”

The win-win partnership is expected to bring innovative experiences that will entrench the customer base of both Vodafone and Zenith Bank, whilst consolidating their market share

About Zenith Platinum Banking:

Zenith’s Platinum Banking service offers high net-worth individuals a complete suite of personal banking services, complimented by e-banking products, with a view to providing a first class banking experience.

About Vodafone Black:

Vodafone Black is the first personalised unlimited experience exclusively designed for ultra-high value customers. It commits to delivering specially designed products and customer experiences to invited members

Zenith Bank Relaunches Platinum Banking

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headline title-01Zenith Bank (Ghana) has staked a strong claim to being the financial services provider of choice for High Net Worth (HNW) individuals with the relaunch of its Platinum Banking service, which has been refreshed and upgraded to provide more benefits and rewards for its exclusive clientele.

Iplatinum -tv screen-01_fmtn an era when the High Net Worth (HNW) customer is looking for a one-stop shop where his/her desires are satisfied unreservedly, Zenith Bank’s private banking assures of personalized banking products and services that fully cater to a High Net Worth customer’s exceptional needs.

The Bank’s Platinum Banking service has been designed and upgraded with the High Net Worth individual in mind, providing a personalized financial solution to the complex banking demands of today’s prestigious clientele. The Bank offers a complete suite of personal banking services, complemented by a range of electronic banking products, with a view to providing a first-class and efficient private banking service to customers.

Amongst others, Zenith Bank’s Platinum Banking Service guarantees High Net Worth individuals (such as Chief Executives, Managing Directors, Chief Financial Officers, leading entrepreneurs, Diplomats, etc.) confidentiality, Read More

Zenith Bank is leading digital banking in Ghana – World Finance

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zenith heights 1

Thanks to an expanding middle class and a nationwide embrace of smartphones, digital banking in Ghana is pushing new frontiers for individuals and the economy.

The digitalisation of financial services is afoot in Ghana, and Zenith Bank, winner of World Finance’s Best Banking Group award three years in a row (2015 to 2017), is in the vanguard of the trend. The demand for greater convenience and scale, together with lower costs, is currently spurring digitalisation at an exponential rate.


Zenith Bank is Bank of the Year Ghana 2017 – The Banker

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Banker awards 2017-webThough Ghana’s economy has improved over the course of 2017, it registered gross domestic product growth of just 3.5% in 2016, its lowest level in two decades. But if the market as a whole was depressed over this period there is little evidence that it troubled the 2017 country winner, Zenith Bank Ghana, at all.

The lender’s net profits increased by 76% in 2016 while its total assets and Tier 1 capital grew by 34% and 32%, respectively. Beyond this, Zenith Bank Ghana’s return on equity increased to 40% from 29% year on year, while its cost-to-income ratio fell to 40% from 44%.

“The bank prides itself with the creation of a reputation for excellent customer service and a respectable corporate governance culture. Consequently, our balance sheet has grown by 45% year on year and we have maintained a customer retention rate of 99.97%. These have resulted in the bank winning notable awards across the globe,” says Henry Oroh, managing director and chief executive of Zenith Bank Ghana.

Over the 2016 review period, the bank pursued a number of strategic initiatives. These included a greater emphasis on retail banking to minimise the reliance on volatile corporate deposits, the development of innovative products and services to cater to the unbanked population, and the development of a state-of-the-art 24/7 customer contact centre.

“The bank will continue to stay engaged with customers and focus on initiatives that will position it as a market leader in the Ghanaian banking industry. Opportunities are also expected to emerge from increased infrastructural spend, developments in the oil and gas sector, and expansions in trade services for private sector growth,” says Mr. Oroh.

Source: The Banker Magazine, 2017

Zenith Bank wins Best Banking Group award

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– Achievement is three times in a row

awards advert-01Zenith Bank Ghana has been named Best Banking Group in Ghana 2017, by the World Finance Magazine, one of the topmost and most recognized awarding bodies in the world.

The magazine, since its inception almost a decade ago, has celebrated achievement, innovation and brilliance through its annual awards. Its astute judging panel boasts over 230 years of financial and business journalism, supported by a research team that works round the clock to ensure award winners are the most deserving in their sector. The awards provide a comprehensive analysis of the very best in each market, also taking into account reader insight and experience to provide a holistic outlook for the judging panel.

Reacting to the awards in an interview with the Daily Graphic, the Managing Director/Chief Executive Officer of the bank, Mr. Henry Oroh said Zenith Bank, has in the 12 years of its operations in Ghana, demonstrated leadership through its unique range of banking solutions, excellent customer service, and track-record of innovation in the Ghanaian banking industry.

“It therefore comes as no surprise that the bank has won the prestigious award of Best Banking Group in Ghana, for the third consecutive time”, he said.

Mr. Oroh said the bank’s reputation for excellence, having been recognised by the World Finance Magazine is gratifying adding that: “This award lends credence to the fact that we are on the right path and doing the right things”.

He dedicated the award to the loyal customers of the bank and re-assured them of the commitment of the bank to continue to be responsive, innovative as well as improve its product and service offering to meet their ever changing needs.

“We also commit to steering the bank to its desired position of being the market leader in the financial industry in the next five years,” the Zenith Bank MD said.

Other awards

Mr. Oroh said additionally, this year, the bank has been the recipient of multiple awards in recognition of its performance in the highly competitive industry.

For instance, the bank was adjudged Best Trade Finance Bank Ghana 2017 by the Global Finance Magazine, Best Corporate Bank Ghana 2017, Best Customer Service Bank Ghana 2017, Best e-Commerce Bank Ghana 2017 by Global Banking and Finance Review Magazine, awards the Bank has retained for three years running. It was also adjudged Fastest Growing Bank Ghana 2016 and Best Corporate Bank Ghana 2016 by the International Finance Magazine.

The Bank was further awarded the Most Outstanding in Banking and Finance Ghana 2017 by the Middle East and Africa Markets Magazine (MEA) as well as Bank that Best Promotes Cashless Transactions 2016 at the 16th Ghana Banking Awards, yet another title the Bank has retained three straight times.

Financial performance

In the area of the bank’s financial performance, Mr. Oroh said the bank for the half year ended June 30, 2017 posted an outstanding financial picture of continuous and healthy growth.

Earning assets grew by a whopping 54 per cent from GH¢1.9 billion in June 2016 to GH¢2.9 billion in June 2017 while total assets also grew by an impressive 44 per cent from GH¢2.7 billion in June 2016 to GH¢3.8 billion in June 2017.  On customer deposit, customer deposits increased from GH¢2 billion to GH¢2.9 billion registering a growth rate of 39 per cent year on year.

“The bank’s resilience to its financial environment was again demonstrated by increasing its capital adequacy ratio by 10 per cent to 23.16 per cent. This gives the Bank a buffer of 13.16 per cent which is more than 100 per cent above the minimum ratio required by the Central Bank. In the wake of the Bank of Ghana’s recent announcements on the new capital requirements, Zenith Bank, with shareholders’ funds of over 639 million, is one of the very few Banks whose retained earnings are far in excess of the new minimum capital requirement”, he added.


Regarding the way forward for the bank, Mr. Oroh stated that, “Zenith Bank continues to chart the path to be the market leader in the next five years. Its key focus areas will be exceptional customer service delivery, best in class financial performance and stronger brand positioning”.



Zenith Bank Launches Corporate Mastercard (Prepaid & Debit) …and champions healthy living with a health walk.

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Zenith Bank Ghana has introduced a creative card product called the “Zenith Bank Corporate Mastercard” (Prepaid & Debit) for business transactions.

According to the Bank, the corporate cards (Mastercard Prepaid and Debit) have been specially designed, to cater for the specific needs of SMEs to large corporate clients to provide flexibility, convenience and reliability at the same time providing a secure means for making payments.

Another feature includes embossment of the cards with either the card holder’s name and /or business name. The cards are accepted locally and globally on ATMs as well as merchant locations.

The Managing Director/CEO of Zenith Bank Ghana, Mr. Henry Oroh who disclosed this during the company’s 12th anniversary health walk in Accra said, with the 2017 theme of the Bank being “Aspire”, the introduction of the new corporate card will allow customers to engage in any transaction with ease, as the card could be used for travels, hotel bookings, car rentals, payment of salaries, per diem, payment of taxes, custom duties, procurement and fleet management among others.

“The corporate cards are instantly loadable via our internet Banking platform or at any Zenith Bank branch. They are Chip & PIN enabled and have Mastercard Secure Code for additional security. The corporate client also has a real-time online platform for audit, budgeting and reconciliation purposes. This makes tracking and control of expenditure very easy. There is also a 24/7 Contact Centre to provide additional support even after working hours.”

The “Zenith Bank Corporate Mastercard” (Prepaid & Debit) card, currently adds up to the payment systems in Ghana which is referred to as the entire matrix of institutional infrastructure arrangements and processes in a country, set up to enable economic agents (individuals, businesses, organisations and Government) initiate and transfer monetary claims in the form of commercial and Central Bank liabilities.

Data from the Bank of Ghana shows that, Ghana’s payment system has improved significantly since 1997 when the MICR cheques were introduced, and continues to evolve to meet the developmental needs of the country.

Ghana’s payment systems development trend is being driven by economic, financial, public policy factors as well as a growing local ICT industry and global trends in payment systems.

Mr. Oroh, who addressed the participants after the walk said, the Bank places premium on the health of both staff and customers.

Zenith Bank Ghana continues to champion the need for Ghanaians and its staff to exercise and encourages healthy living amongst workers and customers alike.

The walk started at the Accra Sports Stadium, went through some major streets of Accra and then back to the start-off point, where participants were taken through some aerobics by a fitness instructor.

The 12th anniversary health walk, brought together staff from all branches in the Greater Accra Region and Tema, as well as customers of the Bank.

“At the beginning of this year, we chose the theme ASPIRE, which serves as a constant reminder and a call to action that, “When you aspire to perspire, the universe will conspire in your favour. We will therefore continue to aspire to provide you our cherished customers, with proactive Banking solutions to meet your ever-changing needs. We will reinvent ourselves and our processes to serve you better. We will encourage you our cherished customers to aspire to dominate in your respective areas of business,” the Managing Director/CEO of Zenith Bank Ghana, Mr. Henry Oroh stated.

Mr. Oroh, further told the gathering that, Zenith Bank acknowledges Ghana and the Government’s aspiration to build the most business-friendly economy in Africa to create jobs and prosperity for all Ghanaians, and pledges to support customers and the Government of Ghana to achieve all its aspirations.

He added that, “after all is said and done, Zenith Bank Ghana aspires to be the market leader and to redefine the Banking landscape in Ghana.”

Source: Business and Financial Times, Issue 2466, Published on September 22, 2017,  page 20.