Zenith Bank Organises Maiden Edition of the Zenith SMEs/Corporates Breakfast Forum

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Zenith Bank (Ghana) Limited, one of the most reputable and innovative banks in Ghana, in partnership with Firmus Advisory Limited, a leading business consulting firm and market leader in compliance in Ghana, announces the maiden edition of the Zenith SMEs/Corporates Breakfast Forum, as part of the Bank’s compliance series. The forum will focus on tax compliance for successful business operations and it is under the theme ‘Empowering the Private Sector to Maximize Revenue through Compliance with Ghana’s Tax Reforms’.

The forum scheduled to be held on May 24, 2019 at the Kempinski Gold Coast Hotel will bring together the leadership of Zenith Bank, representatives of the Ghana Revenue Authority, Ghana Investment Promotion Centre, Ghana Free Zones Board as well as valued SMEs and Corporate customers of the Bank who are key decision makers in their respective companies, for an informative session and deliberation on the recent tax reforms introduced by the Government of Ghana and the associated impact on their businesses and financial wellbeing.

The forum promises to be highly educative as participants will benefit from the knowledge and expertise of highly qualified resource persons presenting on ‘Using Taxation as a Tool to Promote Business Growth’. The presentation will cover the overview and benefits of tax compliance in Ghana, rights of taxpayers as well as available tax incentives and how to assess them. It will also explore the 2019 tax reforms and what taxpayers must know with regards to CTN, tax stamp, port paperless system, duty drawback, import duty rates, VAT among others. It is expected that customers will be equipped with the technical knowhow to increase their volumes of business and maximize profit.

This customer engagement initiative of Zenith Bank is underpinned by the Bank’s mission, “to continue to invest in the best people, technology and environment to underscore our commitment to achieving customer enthusiasm”.

The Bank’s goal is to complement Government’s effort to strengthen and enforce compliance in the country in 2019 and beyond. In the last two years, Ghana has experienced Government policy changes in the areas of imports, port regulation, taxation and general compliance. As a Bank noted for its excellent compliance regime and corporate governance culture since inception, this is an avenue to plough back into the community within which it operates by promoting the replication of that same culture in companies in the country.

Zenith Bank understands that SMEs and Corporates are the driving force of a country’s economy. The Bank’s decision to aggressively support the operations of its valued customers, the real sector and Government’s reforms, is to ensure that the economy continues to grow on a positive trajectory.

About Zenith Bank

Zenith Bank (Ghana) Limited, a subsidiary of Zenith Bank Plc, was incorporated in April 2005 under the Banking Act 2004 (Act 673) as a Private Limited Company and commenced universal banking operations in September 2005. The bank’s parent, Zenith Bank Plc, has built a reputation as one of Nigeria’s strongest banking brands and one of the country’s largest banks by market capitalization, profitability and total assets.

Zenith Bank Ghana has followed sturdily in the footprints of its parent and is currently one of the strongest and most profitable banking brands in Ghana. Zenith is also one of the largest banks by asset size in the country. The Bank’s branding has been anchored on continuous investment in people, technology, and excellent customer service.

The Bank currently has thirty eight (38) business offices (branches and agencies) in Ghana. Other service delivery channels include the numerous ATMs and Points of Sale terminals strategically located in various cities and towns countrywide. The bank also offers mobile and internet banking services which enable customers to access banking services on-the-go. Zenith’s main objective for deploying these state-of–the-art delivery channels is to bring banking services closer to its customers while ensuring the service is faster, easier and better than anything customers have ever experienced.

Over the last fourteen years, Zenith has improved its capacity, size, market share, and industry rankings in all parameters. The Bank has built financial, structural and technological muscle and has established its presence across the country.

Zenith Bank is a customer focused bank that places utmost priority on the satisfaction and delight of its customers. Recognising that the Bank is in business because of the invaluable support and patronage of customers, Zenith Bank has ensured that excellent customer experience is at the centre of its customer service strategy.

Zenith Bank’s goal is to be THE MARKET LEADER, in the next three (3) years with its key focus areas centred on customer service delivery, financial performance and brand repositioning.

Firmus Advisory Limited

Firmus Advisory Limited, a Business Consulting firm operating in three areas in Ghana; Regulatory Compliance, Market Research and Trade Development. The company facilitates formation of businesses; help secure all necessary business operation licenses and certifications to start operations. Firmus provides clients with the required industry data and analysis through research by reviewing the economic, political and market factors for sound decision making.

Firmus Advisory Limited has a decade of multi-sectoral experience in investment facilitation, investment identification & project advisory, consumer & market research, data analytics and enterprise development.

Zenith Bank launches “Go Lite” campaign to back cash-lite drive

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Zenith Bank Ghana has launched its ‘Go Lite with Zenith Bank’ campaign as part of the bank’s efforts to highlight a wide array of its innovative digital banking products and services, developed over the years, to make banking transactions easier, safer, faster and smarter anytime, anywhere for customers and non-customers of the Bank.

According to the Managing Director/Chief Executive Officer of Zenith Bank, Mr. Henry Oroh, the Bank continues to live its vision “To be a reference point in the provision of prompt, flawless and innovative banking products and services in the Ghanaian Banking industry.” He stated that Zenith Bank in the past 14 years has pioneered the adoption of digital solutions in the Ghanaian market with tried and trusted products that are constantly evolving to meet the dynamic trends of our customers. This campaign is therefore to re-launch the Bank’s refined digital products in a bid to provide a “365 day 24/7” excellent customer experience and to encourage the use of these products on a day to day basis.

He also mentioned that traditional banking methods which relied heavily on the use of cash and paper mode of payments was no longer the order of the day, rather the future of banking was in the use of mobile and other electronic based applications that provide consumers with more ease and convenience.

Some of the products and services being highlighted under the “Go Lite with Zenith Bank” campaign include the Bank’s mobile banking application, Z-Mobile (available on Android and iOS), which was the first of its kind by a Ghanaian bank, Point of Sale Terminals, GlobalPAY, Scan to Pay as well as its USSD Code *966#, amongst others.

Zenith Bank’s Digital Banking Products & Services

Zenith Bank has partnered strategically with Mobile Network Operators (MNO’s) to offer its customers a seamless mobile money Bank2wallet experience across its various electronic channels such as Internet Banking, Zmobile App, GlobalPay web acquiring and very soon on its close to 1000 Point of Sale terminals nationwide.

Further, Zenith Bank was amongst the first in the Ghanaian banking industry to launch an app-based mobile banking service (Z-Mobile) available for both Apple and Android devices. The bank has since enhanced information security for users of the app and upgraded login credentials, thus harmonizing credentials across Zenith’s Internet Banking and the Zenith Mobile app seamlessly.

Some of the notable features of the Z-Mobile app include allowing customers to check balances on their accounts, view transaction history, top up investments (within Zenith and other investment houses like Databank), set up beneficiaries, effect instant intra-bank and interbank transfers via the GhIPSS Instant Pay (GIP) service as well as pay bills.

In keeping with the Bank’s reputation of taking banking to the doorsteps of its customers to enable them conduct business faster and smarter, the Bank has recently upgraded its Internet Banking Platform to make it more robust and give it more functionality. The recent upgrade introduced a new dashboard, which allows customers to view at a glance, a summary of all accounts they have with the Bank. The dashboard also provides a graphical illustration of recent transactions and how it impacts on the user’s account. Other essential self-services that guarantee ease of banking with the Bank’s Internet Banking channel include card requests, cheque book requests, cash complaint reports, PIN regeneration, card re-dispatch, card reactivation, card limit amendment, travel notification submission as well as transfer of funds to mobile money wallets.

In an industry that has seen domestic card payments increase at the rate of 30% year on year, Zenith Bank has retained a dominant position in the card payment market. The Bank’s vast bouquet of card solutions such as its Proprietary cards, E-zwich, Visa and Mastercard (Platinum, Prepaid, Debit & Credit) are tailor-made to suit the needs of the Bank’s Diverse customer base.

Zenith Bank also provides various co-branded Prepaid card solutions for major institutions across the country. The Bank’s prepaid solutions are available to both customers and non-customers.

For High Net Worth customers, the Bank’s Platinum cards apart from fulfilling their primary purposes as payment enablers also come with luxurious benefits such as airport lounge passes and affinity discounts with international and local vendors all in a bid to improve the user experience and drive usage.

Zenith Bank has also rolled out its QR code payment platform, namely Zenith Scan to Pay, a fast, simple and secure way by which customers make payments at a merchant’s outlet (store/online) by simply scanning a QR code using a smart phone. This payment platform is ideal for retail merchants.

ISO/IEC27001:2013 / PCIDSS Certifications

Last year, Zenith Bank, recognizing that data protection is of utmost importance to every customer and builds customer confidence in the Bank’s business, took the initiative of ensuring compliance with regulatory requirements in the implementation of an Information Security Management System (ISMS) that is compliant with the requirements of the International Organization for Standardization (ISO/IEC 27001:2013), as well as the Payment Card Industry Data Security Standard (PCI DSS) certification.

These steps was taken to improve the Bank’s information security posture and in turn minimize its exposure to risks by implementing necessary controls in the Bank’s procedures, processes and systems. Additionally, this was done to protect the privacy of the Bank’s customer information by safeguarding confidentiality, integrity and availability.

Zenith bank, adjudged “Bank of the Year Ghana 2018” by The Banker Magazine and a three time back to back winner of the award of “The Bank That Best Promotes Cashless Transactions” is confident that its electronic products and services, built on robust systems, will provide maximum value for consumers while also supporting government’s agenda to reduce the reliance on cash for payments.

Recapitalisation to drive interest rates down

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The Managing Director and Chief Executive Officer (CEO) of Zenith Bank Ghana, Mr. Henry Oroh, has said that the recent recapitalisation exercise that has seen 23 banks increase their minimum stated capital to GHc400 million will increase competition in the industry which will subsequently drive interest rates down.

He said the recapitalisation exercise meant that every bank was now a big bank and ready to chase businesses that would ensure that their returns justifies the increase in capital.

That, he said, was good news for consumers who would benefit from the excess capital in the industry at a cheaper rate.

Mr. Oroh was speaking in an interview with the GRAPHIC BUSINESS on January 4. Read More

Simplifying electronic payment systems – the Zenith approach

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Technology is changing the way we bank. Processes that used to be cumbersome have now been simplified and made more easier, convenient, faster and safer – enhancing the overall customer experience.

Over the past decade, mobile technology has played a key role in how banks provide banking services to their customers. Bank’s such as Zenith Bank have leveraged on the opportunity technology has provided and ensured utmost convenience of the Bank’s products and services. Read More


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The Ghana Customer Service Index (GCSI) has ranked Zenith Bank as the best company in customer service in Ghana’s banking industry. The research and survey this year collected data on customer experiences, preferences and perception about various sectors and organisations. This year’s survey covered eight economic sectors, namely the financial (bank/non-bank), utilities, telecommunications, hospitality, healthcare, retail malls, public sector and online businesses. Data were collected by using intercepts of customers of various sectors in Accra, Kumasi and Takoradi. Read More


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Zenith Bank (Ghana) Ltd. has year on year consistently sustained the momentum of positioning itself as a reputable financial institution and the Bank of choice for the Ghanaian banking populace. The Zenith brand has a strong internal culture, built from the strength of its people, commitment to service excellence, a solid technological backbone, and most importantly the unflinching confidence that its cherished customers continue to repose in the bank.

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