Prospective Customer – All I need to know

Is Zenith for everybody?

Yes. Zenith is for companies and individuals with steady and legitimate sources of income.

How long does it take to open an account with Zenith Bank?

With complete documentation, accounts will be opened immediately.

What are the Bank's operating hours?

Zenith Bank is open to customers between 08.00 and 17.00 hrs Mondays to Fridays.
Zenith Bank is open to customers between 09.00 and 13.00 hrs on Saturdays.

Internet Banking

What is internet banking?

Internet banking is a real-time solution that allows you to do the following in a secure manner;

  • Access your accounts 24 hours a day, 7 days a week.
  • Check your balances, view your account statements and transaction history for your various accounts.
  • Transfer money between your accounts.
  • Pay your bills.
  • Change your password over the internet.

What do I need to make use of this service?

Our internet banking is easy to use. All you need is:

  • A personal computer that is connected to the internet.
  • Any browser of your choice – Microsoft® Internet Explorer and Netscape Navigator/Communicator.
  • Open your browser and log on to Zenith Bank Ghana Internet Banking website and you are banking online already!

How do I sign-up for internet banking?

If you are already a customer with Zenith Bank Ghana, here are the things you
need to do:

I'm already signed up for internet banking, how do I sign-on?

As long as you have internet connection, simply open your browser and log on to Zenith Bank Ghana website and click on the Internet Banking menu button or link. Enter your customer access code, username and password at the prompt.

How secure is internet banking?

The information you provide is kept strictly confidential. The latest electronic encryption technology ensures the secure transfer of information over the internet. As account security is important to us, we have built safety measures into Zenith Bank Ghana which reflect the importance of this issue.

Is there a charge for using the internet banking application?

Currently the service is provided at no charge.

I am having problems accessing the internet banking application and viewing my account statements, what could be the problem?

Be sure you are connected to the internet and you are currently logged on to the internet banking application. If you are on a dial-up connection, viewing statements may be very slow due to the poor internet connection. However, we encourage you to have patience and click refresh often for the page to show.

What if I forget my access code, username or password?

If you forget your access code, username or password, you should contact us and we will reset your login details.

How secure is my transaction?

The safety and confidentiality of customers’ personal information is our top priority. The security system makes use of the latest technologies, standards, and business practices to guarantee customer security including: Firewall Protection, Password and Data Security, Secure Socket Layer (SSL), Audits and Inspections, Data Integrity, and Physical Security.

How often can I transfer funds?

You can transfer funds 24 hours a day, seven days a week through the convenience of your computer up to the maximum daily transfer limit.

How does the approval process work?

The Zenith Bank Ghana Inter Account Transfer approval process consists of basic verification of the information that you provided. The ‘To Account’ of the beneficiary account will be checked against the database for validity of the account. The approval process is done to ensure the safety and security of your transaction.

When I entered an amount to be transferred and submitted the transfer, I received the message - Please enter valid amount?

When entering the cedi amount of your transfer, do not enter =GHS=. Hit the back button on your browser and re-enter the cedi amount entering only numbers.

When I am entering the requested Zenith Bank Ghana Inter account transfer informant, what goes in the transaction description box?

Though this is an optional field, it is for your personal use. You can enter any descriptive word or sentence that helps you identify the transaction.

What if I have another question?

You may e-mail us at info@zenithbank.com.gh or call us at (+233) 302 660075 or (+233) 302 660079 during our customer service hours. We look forward to serving you!.