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Internet Banking

Custodian Services

Zenith Bank Ghana provides comprehensive Custody and Collection solutions for individuals and institutional investment schemes, including pension, provident, retirement, welfare and collective investment schemes.

Custody Services

The Bank is licensed by the Securities and Exchange Commission (SEC) and registered with the National Pensions Regulatory Authority (NPRA) to offer full custody services for all regulated investment funds in Ghana.

Our services ensure secure asset safekeeping, efficient collections, accurate settlements, and transparent reporting in line with global standards. Zenith Custodian Services integrates advanced technology, strong regulatory compliance, and professional expertise to protect client assets and enable seamless fund administration from collection to redemption of investment proceeds.

Collections Services

Our Collection platforms ensure seamless and traceable inflows across multiple payment channels. Funds can be credited directly to scheme accounts in real time through our integrated systems.

  • Dedicated collections account for each Fund.
  • Real-time tracking and reconciliation via the X-Path system.
  • Customised deposit slips capturing contributor name, ID, payment month, and fund type.
  • Nationwide branch deposits across 40+ Zenith locations.
  • Direct Debit Platform for periodic or single collections from any local bank account.
  • Merchant Pay (USSD *966*3#) and Mobile Money Linkage for contributors to pay directly from mobile wallets.
  • Global Pay online card payments (Visa/Mastercard) for both local and international contributors.
  • API Integrations that connect clients’ contributor databases directly to our system, enabling teller access to contributor details by ID and ensuring error-free data capture.
  • Recurring Mobile Money API allowing automatic periodic deductions from contributors’ wallets, ideal for informal sector contributors.

 

  • Real-time access to all contribution data.
  • Streamlined reconciliation with automated data exchange.
  • Faster, paperless collections and settlement.
  • Broad accessibility across all payment channels.
  • Reduced operational delays and enhanced transparency.

Custody Operations

Our Custody Operations cover the full investment lifecycle, from safekeeping and settlement to reporting and claims processing.

  • Cash Management: Interest-bearing accounts for idle funds awaiting investment at competitive rates. 
  • Securities Registration: All assets registered in the scheme’s name and held in trust through dedicated Central Securities Depository (CSD) accounts.
  • Safekeeping: Physical certificates stored securely in restricted vaults, fully segregated from bank assets.
  • Investment Settlement: Swift and accurate trade execution using Ghana Instant Pay (GIP) or Ghana Interbank Settlement (GIS) platforms with pre- and post-settlement compliance checks.
  • Corporate Actions and Income Collection: Continuous monitoring and timely execution of dividends, interest payments, maturities, bonuses, and rights issues.
  • Claims and Benefit Payments: Real-time member benefit transfers via Ghana Instant Pay, initiated securely through our Corporate Internet Banking (CIB) portal.
  • Portfolio Reporting: Monthly Portfolio Valuation Reports (PVRs) generated using our Temenos T24 software and quarterly stakeholder summaries providing details on contributions, investments, coupons, benefits, and reconciliations.
  • Full transparency across investment activities.
  • Enhanced asset protection and data integrity.
  • Timely and compliant transaction execution.
  • Consolidated reporting for regulatory, governance and audit purposes.

Eurobond and International Custody

Zenith Bank offers global-standard custody and settlement for Eurobond holdings through our Clearstream and Euroclear accounts.

  • Safe custody of all Eurobond securities in Clearstream and Euroclear.
  • Seamless settlement of Eurobond trades upon receipt of instructions.
  • Monthly portfolio valuations and periodic reconciliation of holdings.
  • Accurate corporate action processing; including interest payments, redemptions, and maturities.
  • Fund transfers to and from the Clearstream and Euroclear accounts handled securely upon instruction.
  • Global best-practice standards in international custody.
  • Secure, timely settlements and transparent reporting.
  • Consistent reconciliation and monitoring of offshore assets.
  • End-to-end management of income and corporate actions.
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