Zenith Merchant Pay
Zenith Merchant Pay is collection solution designed for SMEs and corporate entities. This payment solution enables merchants receive payments via mobile money and account transfers through Zenith Bank’s USSD service (*966#).
Zenith Merchant Pay is integrated with GhQR which is a new and easy way to make payments to a merchant by scanning a QR Code displayed by the merchant or by accessing the merchant’s Terminal ID. Clients can pay from either their mobile money wallets or bank accounts nationwide.
Features
- Mobile money acceptance (MTN, Telecel & AT)
- GhQR acceptance
- GhQR terminal ID acceptance
- Real-time monitoring for mobile money transactions
- Instant value for GhQR and Zenith account payments
- Nationwide coverage
- T+1 (24 hours) Settlement for Mobile Money payments.
Benefits
- Increased merchant revenue
- Promote a cashless business environment
- An effective alternative payment channel
- Hassle free settlement and reconciliation.
Z-Transfer Web
Z-Transfer Web is a Bulk Payment Solution that enables payments into bank accounts (Zenith and Non-Zenith Accounts) and mobile money wallets.
Target Market
- Corporate Institutions
- Salary Payment Institutions
Features
- 24/7 access.
- Two-factor authentication.
- Intra or Interbank and Mobile money transfers.
- Single or Bulk payments.
- Multiple level of authorization.
- Processing of salary payments.
- Identification of duplicate accounts and payments.
- Amendment of beneficiary details.
- Reports
- Worldwide Access
Benefits
1. 24/7
2. Secure payment channel.
3. Multiple modes of payment.
- GHiPSS Instant Payment (GIP)
- Near Real Time (NRT)
- Automated Clearing House (ACH)
4. Detailed view of transaction process, stage and time.
5. Increased security and convenience.
PAPSS (Pan-African Payment & Settlement System)
An initiative aimed at creating a unified payment and settlement platform for facilitating cross-border transactions within Africa.
How do I initiate a PAPSS transaction?
You can initiate a PAPSS transaction via Zenith Internet Banking or by visiting any Zenith Bank branch nationwide.
Just click the link below to find the nearest branch to you.
GhanaPay
GhanaPay is a mobile money service provided by universal banks, rural banks and savings and loans companies to individuals and businesses. It is like any mobile money service, but with additional banking services designed for your financial freedom.
FAQs on GhanaPay Mobile Money Account to Wallet Transfer
Click here for the FAQs on GhanaPay Mobile Money Account to Wallet transfer.
Money Transfer Services
Customers can visit any Zenith Bank branch or agency to receive their inflows.
Frequently Asked Questions
Frequently Asked Questions (FAQs) on Zenith Bank’s Money Transfer Service
1. What money transfer services does Zenith Bank offer?
Ans: Western Union, MoneyGram, RIA, UnityLink, GhanaPay & Zeepay
2. Must I be a Zenith Bank customer to access the money transfer service?
Ans: No
3. What document/information will be required when receiving a remittance at Zenith Bank? Ans:
- A valid national ID (Passport, Drivers’ License, Voters ID, NHIA)
- The Money Transfer Reference Code
- Sender’s details
- Receiver’s details including
- Purpose of Transfer
- Relationship to sender
4. Can I transfer money outside Ghana using the money transfer service?
Ans: No. Ghana is only a receiving Country as authorized by Bank of Ghana
5. Can I visit the Bank to collect a money transfer remittance on behalf of my sick relative?
Ans: No. Please contact the sender to change the details into your name to enable you receive the remittance.
6. Can I receive my money transfer remittance in the foreign currency in which it was sent?
Ans: No. You can only receive your money in Ghana Cedis.
7. How soon can I access the funds I receive through a money transfer platform?
Ans: Within five minutes unless the sender informs you otherwise.
8. Do all Zenith Bank locations offer the money transfer service?
Ans: Yes. The service is available from Monday to Friday (8:00am – 5:00pm) and Saturdays (9:00am – 1:00pm)
9. Why is the money I received not the same value as the Bank’s advertised exchange rates? Ans: The exchange rate is set by the money transfer company who instructs the Bank on how much Ghana Cedis to pay out. The rate is approved by Bank of Ghana
10. What is the maximum amount I can receive on the platform?
Ans: The Ghana Cedi equivalent of $7,500.00.
11. What number can I call for assistance/enquiries?
Ans: Kindly call +233 302 611 500-29 or +233 302 680 884 if you have any enquiries. Alternatively, we may be reached on the Live Chat via our website 24/7.
12. What can I do to ensure that I am promptly paid at the teller point?
Ans: Please confirm all the details with your sender and also ensure that your ID details are the same details given to the sender.
13. Will I be charged a fee for accessing the money transfer service in Zenith Bank?
Ans: The service is free
14. How long is the money transfer transactions available on the system?
Ans: 45days
15. How do I contact the money transfer company if there are issues with the transaction?
Ans: Please ask the sender to lodge a complaint or contact the Zenith Bank Money Transfer team on +233302611500.
Prize Redemption Services
All National Lottery Authority (NLA) customers can pick up their automation winnings from any of our branches or agencies.
Fee Collection
This service allows WAEC examiners to receive earnings and enables WAEC candidates to make payment for examinations at any of our branches or agencies.
- West African Exams Council (WAEC) Fees Collection
- British Council IELTS Fees Collection
Financial & Investment Collection
Investment Collections and repayments for the under-listed partners can be made in all Zenith Bank branches and agencies.
- Databank Financial Services Ltd.
- IC Securities Ltd.
FirstBanc Financial Services
Bill Payments
The bank’s platform allows the under-listed bills to be paid in all our branches and agencies and online (where applicable). Real-time notification is also given for these services.
- MultiChoice Ghana Ltd. – DStv/GOtv – Pay at any branch or agency and online.
- Ghana Water Company Ltd.(GWC)/AVRL – Pay at any branch or agency.
- Electricity Company of Ghana (ECG) – Pay at any branch or agency.
E-Ticketing
The bank provides instant notification to the under-listed airlines on e-ticketing transactions to enable instant issuance of e-tickets.
- KLM
- Air France
- Kenya Airways
- Tap Portugal
- Delta Airlines (Aviation Alliance)
- Medview Airlines
- Arik Air
- RwandAir
- Africa World Airlines (AWA)
GlobalPAY
Zenith GlobalPay is a web-acquiring channel that allows merchants to accept card (Visa & Mastercard) and mobile money payments for goods and services rendered.
Prominent features of GlobalPAY include:
- Global reach.
- Online bill payment.
- Acceptance of payments from clients on our platform from anywhere in the world.
- Complete audit trail of all transactions.
- User-friendly web-based application.
- 24-hour access.
Users of Zenith GlobalPAY are required to:
- Have an account with Zenith Bank.
- Complete a user application form.
- Have internet connection.
- Have a website (where applicable).
- Ensure internet security.
Benefits
- Eliminates crowds
- Customers have a wider reach with dealers and prospective buyers worldwide.
- Increase in sales and cashless transactions.
- Reduced administrative overheads.
- Gives online real-time access to all transactions.
Zenith Pay By Link (NEW FEATURE UNDER GLOBALPAY)
"Pay by Link" is a payment solution where a merchant sends a unique payment link to a customer, allowing the customer to securely pay for goods or services online. This link can be sent through email or SMS. The recipient simply clicks the link, which takes the recipient to a secure payment page where the transaction can be completed using various payment methods such as credit/debit cards or mobile money. This feature is hosted on the GlobalPay Admin portal.
Contact Us
Zenith Direct Customer Contact Centre
Tel: (+233) 302 680884 / (+233) 307 086370
Toll Free: 0800 10100 (Telecel Only) Email: info@zenithbank.com.gh
Or visit any Zenith Bank branch closest to you.
